Help Center

Can I ship my order to a store?

Currently, we do not support Ship To Store feature on the wbesite.

I just placed an order online, when will I receive it?

Expected time taken to dispatch the shipment is given against each product on the respective product details page. Typically, all deliveries are completed within 1-2 days. Once we receive your order we make all attempts to deliver within the committed time, however, it might take longer than expected in some far to reach areas, due to poor logistics connectivity.

I just received an email with my tracking number and the number shows that my order was delivered. How is that possible?

If you see that the package was delivered but you haven't received it, be sure to check around your property, wit

your household. The package may have been left in a secure location if you weren't around at the time of delivery. If you still can't locate it, chat us and we'll gladly get to the bottom of it.

Where do you ship?

We currently deliver to major cities in United Arab Emirates.

Do you ship internationally?

We currently offer online shopping and deliveries only in UAE.

I ordered multiple items. Will I receive them separately?

In some cases, some merchandise may not be ready to ship, and so we may ship a partial order of the merchandise which is ready to ship. The remaining merchandise shall be shipped as soon as it becomes available, but not later than 9 days from your order. If we are not able to ship the item within 9 days from your order, we will cancel the unshipped merchandise and shall inform you about it. For more details, you can check order status in My account section.

What courier do you use?

All shipments will be delivered through Fetchr (for UAE)

What are your shipping fees?

We offer free shipping on all online orders.

Can I expedite my shipping?

No, currently user do not have an option to expedite the shipping.

Looking for more help?

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  • Call us toll free at 8003852633.

    We are available Daily from 9am to 9pm