You may return online orders free via courier or at any Aldo store in United Arab Emirates.
Purchases and orders placed in store can be returned in store only.
RETURN IN STORE
- Most merchandise is returnable in our stores and to check which merchandise items cannot be
returned in our stores please call our customer care on
- You can also visit the nearest respective Aldo store in United Arab Emirates, and return the
merchandise in unused, saleable condition, along with the original sale invoice.
Note: We will not be able to accept returns which are not properly accompanied by the proper sales
Returns via courier
Exchanges through courier collection shall only be done, for merchandise with the same price as
the said merchandise being returned. You may indicate clearly the replacement merchandise
requested and our Customer
Care Associate will confirm, if the said merchandise is available in our stock and whether the
exchange can be made.
- The refund against a return request made to https://en.aldoshoes.ae/ customer
support, and collected by courier from the delivery address where the item was originally
delivered, shall be processed only upon receipt of the merchandise in unused condition, along
with the original sales invoice.
- After the merchandise is received by https://en.aldoshoes.ae/ and subject to
verification of the purchase and condition of merchandise, we shall process a refund/exchange
within 7 working days of receipt of the merchandise. In case of Cancellation, Refunds of
payments charged to the Cardholders credit card will only be credited back to the Cardholder's
credit card account, which was used to pay for the original order. Please note that we shall not
be responsible for any delays in credit to the cardholder’s credit card account as that is
managed by the Cardholders issuing bank.
Before accepting delivery of any merchandise, please confirm/ ensure that the
packaging has not been damaged or tampered with. If you think that the merchandise is not in good
condition, or if the packaging is tampered or damaged while delivery, then refuse to take delivery
of the package, and call our Customer Care at 8003852633 or
e-mail us at firstname.lastname@example.org
mentioning your order reference number. A replacement delivery, if the size is available, will made
to at the earliest, at no extra cost. If you return any merchandise which is delivered to you in
damaged condition, we will refund the shipping charges for that merchandise, if we are not able to
replace the merchandise.